Shipping and communication with Geoff was great and I will happily do business with XGuitars again.
I am very much in love with my Ramirez. I'm an intermediate (grade 3) level guitarist who plays mostly classical material. I find this guitar harmonically rich, the trebles sing, the basses are not boomy, present, very balanced. I am able to better replicate what I hear coming from my instructors luthier grade instrument particularly in the upper register. While this guitar isn't as loud as a concert grade instrument, I find tonally and harmonically I prefer the sound of this guitar to many double tops I hear, particularly when playing aggressively -- the bass has a lovely snarl.
Case is your standard acoustic case. Using 5 humidipak's I'm only able to keep it at 42% humidity in a room that hovers at around 32% humidity, so I had to spring for a case with better seal on it. Tuners aren't super fancy but perfectly functional, it might be the one piece I may tweak later in the future. The woods are gorgeous, the top is absolutely perfect. Very bronze cedar with tight straight grains. The finish is glossy, but not overly sticky on the neck. I had never used Ramirez strings before, I'm happy with them. No issues with action, was a standard classical setup.