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Every guitar is given a thorough 19-point inspection including playing through every note, adjusting saddle & nut heights, checking neck relief, fret ends, tuning mechanisms, finish, and more. You can rest assured that your guitar will be flawless or we'll replace it or refund it and cover all shipping charges. Also, all guitars at XGuitars are kept at the perfect humidity and temperature to prevent hidden cracks, sharp frets, warped necks, etc.